Shipping policy
SHIPPING POLICY
Last updated: August 28, 2026
XZT Bag Hardware supplies B2B, wholesale, OEM, ODM and custom-manufactured bag hardware products to customers worldwide.
Shipping arrangements vary depending on the product, quantity, destination, urgency and agreed trade terms.
1. SHIPPING METHODS
Depending on the order and destination, we may arrange shipment by:
- International courier, including DHL, UPS, FedEx or similar services
- Air freight
- Sea freight
- Rail freight
- Other logistics methods agreed with the customer
Samples and small orders are commonly shipped by international courier.
Bulk orders may be shipped by air, sea, rail or another agreed method.
2. SHIPPING COSTS
Shipping costs are normally quoted separately based on:
- Shipment weight and volume
- Destination
- Shipping method
- Delivery speed
- Packaging requirements
- Carrier rates
- Applicable trade terms
Unless otherwise agreed in writing, shipping charges are not included in the product price.
3. SAMPLES
Paid samples, prototypes and product samples may be shipped internationally.
Sample shipping charges will be confirmed before shipment.
Samples may be subject to customs clearance, import VAT, duties, brokerage fees or other charges imposed by the destination country.
Unless otherwise agreed, such destination-country charges are the responsibility of the recipient.
4. PRODUCTION AND SHIPPING LEAD TIME
Production lead time and transportation time are separate.
Production lead time begins according to the terms stated in the quotation, proforma invoice or order confirmation, which may depend on:
- Deposit or payment receipt
- Sample approval
- Drawing approval
- Material availability
- Mold or tooling development
- Customer confirmation of specifications
Shipping time begins after the goods have been completed, inspected, packed and handed over to the carrier or freight forwarder.
All transportation and delivery times are estimates unless expressly guaranteed in writing.
5. INTERNATIONAL SHIPPING
We ship products from China to customers in different countries and regions.
Customers must provide complete and accurate delivery information, including:
- Company or recipient name
- Delivery address
- Contact person
- Telephone number
- Postal code
- Tax, VAT, EORI or importer information where required
- Any other information required for customs clearance
We are not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
6. CUSTOMS, DUTIES AND IMPORT VAT
International shipments may be subject to customs duties, import VAT, taxes, brokerage charges, clearance fees and other destination-country charges.
Unless otherwise agreed in writing or included under an agreed DDP arrangement, these charges are the responsibility of the customer or importer.
Customers are responsible for understanding the import requirements applicable in their destination country.
We will provide reasonable commercial shipping documents required for customs clearance.
7. INCOTERMS
Where applicable, international shipments may be arranged under mutually agreed Incoterms®, such as EXW, FOB, CIF, DAP, DDP or other agreed terms.
The applicable Incoterm and named place or port will be specified in the quotation, proforma invoice, sales contract or other written agreement.
The agreed Incoterm will determine the allocation of transportation costs, risk and customs responsibilities between the parties.
8. DELIVERY DELAYS
We will make reasonable efforts to arrange shipment according to the agreed schedule.
However, we are not responsible for delays caused by circumstances outside our reasonable control, including:
- Customs inspection or clearance delays
- Carrier delays
- Flight or vessel schedule changes
- Port congestion
- Weather conditions
- Government restrictions
- Labor disputes
- Natural disasters
- Epidemics
- War or civil unrest
- Transportation interruptions
- Other force majeure events
If a significant delay becomes known to us, we will make reasonable efforts to inform the customer.
9. SHIPPING DAMAGE
Customers should inspect the shipment promptly upon delivery.
If there is visible transportation damage, please retain:
- Outer packaging
- Shipping labels
- Inner packaging
- Damaged products
Please provide photographs or videos as soon as reasonably possible so that we can assist with a carrier or insurance claim where applicable.
10. LOST SHIPMENTS
If a shipment appears to be lost, please contact us and we will assist in checking the shipment status with the carrier or freight forwarder.
Responsibility for loss and available compensation will depend on the agreed shipping terms, carrier conditions and any applicable insurance.
11. SHIPPING INSURANCE
Shipping insurance may be arranged where requested or where included in the agreed shipping terms.
Customers should notify us before shipment if specific cargo insurance is required.
Additional insurance charges may apply.
12. ADDRESS CHANGES
Any shipping address change must be requested before the goods are dispatched.
Once a shipment has been handed over to the carrier, changing the destination may not be possible and may result in additional charges.
13. CONTACT INFORMATION
For shipping or delivery questions, please contact:
Trade name:
XZT Bag Hardware
Legal business name:
Guangdong Xinzhongtuo Metal Products Co., Ltd.
广东新众拓金属制品有限公司
Email:
xiaozheng2085@gmail.com
Phone:
+86 173 2866 4285
Website:
xztbaghardware.com